09h30–17h00 (CET)
8h30 - 16h30 (GMT)
Members Access
Digital, English
A Chance to See What Excellence
Truly Looks Like !
Giving you the stories and ideas to evolve your customer contact operation.
Grounded in the award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards, The Exchange is a 2-day virtual event designed to give you access to case studies from organisations that are evolving their operations, progressing their customer experiences and are happy to share what they have achieved that won them Gold in 2025.
You will also get to hear sound advice from industry experts who are working with organisations across Europe to support their ambitions to deliver superior customer and colleague experiences.
Who is this webinar for? 👥
People responsible for customer contact in their business or looking to learn more about what is possible in our industry.
Why should you go?
Here is your chance to find out how and why some of the organisations won at the European Contact Centre & Customer Services Awards 2025.
Organizer 🩷
European Customer Contact Alliance.
